Booking Instructions

Dear friends! Before booking your trip, please carefully read the following General Terms and Conditions (GTCs) governing the contractual relationship between you (hereinafter referred to as the "Customer" or "you") and the Travel Agency (hereinafter referred to as "we" or "us"). These General Terms and Conditions contain important information regarding booking, payment, cancellation, refunds, entry requirements, liability, and dispute resolution.

1. First, Confirm with your travel consultant about your itinerary, transportation, accommodation, meals, transportation, tickets, and tour guide services, and then sign the contract accordingly after your arrival. If you have any specific requirements, you will need to sign a separate supplementary agreement.

2. Visit our website to explore popular itineraries for travel inspiration. Tell us your wishes and needs—fast and easy! Your personal travel consultant will contact you within 12 hours via email, WhatsApp, WeChat, or phone to provide preliminary recommendations based on your preferences. We will be with you every step of the way, from initial contact to your return.

3. Your travel consultant will tailor your itinerary to your specific needs—whether it's itinerary, hotels, or special experiences. Tell us what you're looking for, and we'll take care of the rest!

4.After all details are confirmed, a deposit of $100 is required to ensure the smooth progress of the itinerary. (For domestic flight/train ticket bookings, full payment is necessary. Some hotels require full payment in advance.) The remaining balance must be paid before departure or on the day of arrival.

5. Trip Confirmation: After you pay the deposit, our team will take care of your itinerary: we will book your air and train tickets, arrange your hotel, and arrange transportation. Please send us a clear copy of your passport (valid for at least 6 months) 20-30 days before departure, along with a copy of your visa if necessary.

6. A deposit of 30%-50% of the total tour cost is required for booking. If booking within 30 days of departure, full payment is required. Receipt of your deposit or final payment confirms that the booking has been finalized between you and us or your travel agency. You and your clients must understand and accept these terms and conditions,quotations, itinerary, and other related communication details provided by our travel consultants. We reserve the right to cancel your booking and charge a cancellation fee in the event of late payment of rest balance.

7. We offer a variety of flexible and secure payment methods to book your trip: Alipay or WeChat, bank transfer, using a US dollar account, and cash upon request. We accept RMB, US dollars, and Euros and VND, but do not accept checks.The handling fees caused by payment method are the responsibility of the customer. If we receive a fraud alert from our credit card processor, we will require your confirmation before processing your transaction. If the booking is urgent and we are unable to obtain all necessary confirmations in a timely manner, we reserve the right to cancel the booking and refund the payment to the cardholder's account to protect our interests and the cardholder's rights.

8. Exchange Rate discrepency Disclaimer: Exchange rates may be higher or lower than our exchange rate. Banks and credit card companies may also charge transaction fees. Therefore, the amount shown on your bank statement may be higher or lower than you expected. Note: Before making a payment, please check our exchange rate based on your bank's exchange rate and transaction fee policy.

9. Regarding quoted exchange rate differences, tour prices are currently quoted in US dollars on their website to provide you with an understanding of the tour cost, and will be quoted in US dollars when you book. If the price is quoted in another currency, the booking will be based on the confirmed price, regardless of subsequent appreciation or depreciation. Those who do not pay the full price will be required to pay the difference between the old and new prices. Unless otherwise stated, all prices are in Euros, US Dollars, or Chinese Yuan. The price is confirmed at the time of booking and will be stated in the booking confirmation.

10. Cancellation and Refund Policy: We understand that plans may change, and we apologize if you need to cancel your trip. Please refer to the following refund policy: More than 30 days before departure: 80% of the total tour price difference will be refunded; 8-14 days before departure: 50% of the total tour price difference will be refunded; 0-7 days before departure: No refund will be given. All price differences will be deducted from the deposit or total tour price paid. If a visa is not obtained and its 30 days in advance before departure, a full refund will be issued, excluding cancellation fees charged by the airline and train station. After your trip has begun, we cannot provide refunds for unused services due to the following reasons: unwillingness or inability to participate, early departure, late arrival, missed tour days, illness during the trip, or other personal reasons. We reserve the right to interpret this policy as necessary. For specific questions or exceptions, please consult your travel consultant. Our goal is fairness and transparency—thank you for your trust!

11. Itinerary Changes: We are happy to handle itinerary changes before booking free of charge. After the deposit is paid, an additional $25 service fee will be charged for each itinerary change. All costs incurred due to reservation changes are the responsibility of the customer, including any fees charged by third parties such as the cruise operator, airline, and hotel. You have the right to change your itinerary and services before and during your trip, but doing so may result in cancellation or rebooking, as well as price differences due to seasonal changes, which may increase or decrease the tour price accordingly,requotation will be made by your travel consultant. The new itinerary will be rescheduled based on the principle of "giving a refund for any overpayment or request additional payment for any shortfall." A major change is one that affects at least two-fifths of the itinerary. In such cases, if the change is unacceptable to you or we cannot agree on a suitable alternative, you are entitled to cancel your reservation and receive a full refund of the unused travel monies, excluding cancellation fees charged by the airline and rail companies (if applicable).

12. Force Majeure: In some cases, the itinerary or services may be changed due to factors beyond our control, such as geography, policies, or human factors of destination. These factors include war, unrest, natural disasters like landslides,floods and so on. In such cases, the itinerary, facilities, or transportation may be altered. We prioritize your personal safety and will make flexible arrangements, sometimes without prior notice.

13. Travel Documents: All customers must possess a valid passport and any necessary visas or permits at the start of their trip. All such documentation is the customer's responsibility. Your travel consultant can assist you in obtaining the necessary travel documents upon request. We assume no responsibility for customers' failure to obtain the appropriate documentation.

14. Health Requirements: Customers should consider all risks of international travel and familiarize themselves with the health requirements of the countries they plan to visit. Customers are responsible for verifying the safety and security, vaccination status, and other health requirements of the countries they plan to visit or transit through. Passengers traveling to high-altitude areas must provide a doctor's certificate certifying their good health, blood pressure, and heart condition. This requirement is necessary due to the potential impact of high altitude on certain populations.

15. Baggage Allowance: Passengers are entitled to a free baggage allowance of 20 kg for Economy Class, 30 kg for Business Class, and 40 kg for First Class, plus a limited amount of carry-on baggage, as determined by the airline. Excess baggage charges are the responsibility of the passenger. All luggage must be equipped with a lock. Failure to comply with this requirement may result in airport staff refusing to accept checked luggage onto the aircraft. All regulations are subject to national regulations.

16. Insurance and Tips: The package includes travel agency liability insurance. However, we strongly recommend purchasing full travel insurance in your country of origin. You must negotiate with your travel consultant or entrust your travel consultant to handle this. You must also agree on a tipping rate with your travel consultant to avoid unnecessary inconvenience during your trip.

17. Complaints and Claims: If you are dissatisfied with any service provided, please notify your 24/7 travel consultant to avoid similar incidents or unpleasant during your trip. Any complaints or claims must be notified to us in writing, such as by email, within 15 days of the trip. Claims must be accompanied by relevant receipts and supporting documentation. We are not responsible for any claims made after 15 days of the trip.

18. Liability and Obligations: We assume no responsibility for theft or loss of any valuables or personal property resulting from the customer's failure to comply with customs regulations or due to the customer's negligence. We reserve the right to change hotels, flights, trains, or cruise ships, alter the itinerary, or cancel a trip before departure. If any trip is canceled before departure due to our fault, we will refund the full amount paid by the customer.

19. Modification or Termination of Service: We reserve the right to modify or terminate service for any customer who engages in illegal or objectionable behavior towards our employees or agents, including obscene, racially discriminatory, sexually offensive behavior, or other illegal conduct. We will not refund any unpaid fees. If any adverse impact or consequences are caused, we will pursue legal action in accordance with the law.

Enjoy your trip! Create wonderful memories!